Is your organization ready to focus on your primary objectives, rather than spend unnecessary time with the management of your billing and collections?
Berkheimer's expertise in tax services was easily expanded to utility billing and gives us the advantage of over 70 years of experience and a strong technology background. We provide two options for clients with a need for a utility solution; Full Administration and a SaaS Model.
With our Full Administation/Collection option, clients entrust Berkheimer to handle everything from customer service and account management to bill printing and payment processing. Alternatively, Berkheimer offers a SaaS (Software as a Service) model that is accessible to Clients from any internet connection. With this model, the client is responsible for the account maintenance and customer service and Berkheimer provides the software system, bill printing and payment processing. Our SaaS clients experience Low up-front costs, Rapid Implementation, Seamless Integration, Ease of Use and Customizable Access Rights.
We have the technology and expertise to streamline and optimize your utility billing processes. Many municipalities have benefited from utilizing Berkheimer’s services to calculate, print, and mail monthly utility bills. This will enable you to focus your valuable resources on key administrative functions rather than performing repetitive tasks.
Our Services:
- Create, print and send mail inserts with bills.
- Create, print and provide labels for client use.
- Create, print and send invoices with or without logo.
- Collect, manage, report on amounts due.
- Provide Call-Center Services.
- Provide Collection service.
Key activities provided through our IBS System (Capabilities)
- Set up invoice
- Post payments
- Record payment history
- Record note history
- Provide billing history dating back for several years
- Reporting
Print & Mail Benefits
- No capital investment in equipment or software
- Substantial postage discounts
- Custom, high quality laser printing with logo and design
- Flexibility in document design to match your accounting software
- Secure and encrypted data transmissions 24/7
- Up to 50% savings over current process
Berkheimer can customize services to meet the needs of any municipality and bill according to individual ordinances. We maintain the accounts and keep county transfers, lien letters, occupancy permits, etc. updated with information from the client. Additionally, we provide the following services:
- Check the county website to verify taxpayer information is current
- Process payments and funds daily
- Offer a Dedicated Call Center
Other Benefits to our services:
- Our expertise - decades of experience developing solutions for Municipal Authorities
- Time-savings for your staff - focus your valuable resources on essential administrative tasks rather than stuffing envelopes
- Cost-savings - reduce postage, forms and labor expenses by up to 40%
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